Jana Shiffert, Social Worker - You are a part of our family

Jana noticed that a patient she was caring for was showing symptoms that could become harmful to her if she stayed alone in her home for much longer. The patient, unwilling to move to an inpatient care center, confided to Jana that she was scared and nervous about leaving her home. Jana consoled her and reassured her that everything was going to be okay. She explained to her that the move would be better for her and that once she got better she could return home. The patient trusted Jana and finally agreed to be admitted. Jana then alerted the patient’s doctors and arranged for transport. While they waited, Jana helped the woman clean her house, and herself, so she would be more comfortable. Jana did for the patient what a family member would do. She did the dishes in the sink, helped dress the patient and acted as her “legs” because the woman was having a hard time walking. All the while Jana eased the woman’s nerves and made her feel relaxed. When the transport picked the patient up Jana locked up the house so it would be secure and ready for the patient when she arrived back home.