Fritz, who speaks fluent Creole, was called to work with a Haitian family because there were language and culture barriers. The family was having difficulty fully grasping what was happening to their loved one. Fritz explained to them, in their language, that the patient was very sick and only had a short time to live. He helped them process the situation and gave them insight so they could appreciate the magnitude of the circumstances. The family was scared and confused but Fritz reassured and supported them. He encouraged the family to enjoy the brief time that they had with the patient and integrated their cultural and religious practices to make them feel more at ease. Fritz brought a piece of their country, traditions, lifestyle and norms so they could be at peace. The family was grateful for the time they had spent with their loved one thanks to Fritz’s expertise and compassion.
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